1. INTRODUCTION
1.1 These Terms and Conditions govern the sale, including registration, of Kaoâ products, through the website www.kaoaofficial.com.
1.2 The website www.kaoaofficial.com is managed by the company Alexandre e Adriana Oliveira Lda., No. 510850057, Rua da Tábua, 150b, 4830-301 Pevidém, Guimarães.
1.3 For the purposes of these Terms and Conditions,
a) - "Kaoâ" - Products sold on the website www.kaoaofficial.com;
b) - "User" - Any individual, non-trader, who places an order through the website www.kaoaofficial.com;
1.4 The use of the website www.kaoaofficial.com and the purchase of Kaoâ products presupposes the knowledge, understanding and acceptance of these Terms and Conditions by the User.
2. REGISTRATION ON THE WEBSITE
2.1 In order to place an order, the User may previously register by filling in the fields contained in the form on the website www.kaoaofficial.com. It is also possible to place your order without prior registration
2.2 From the moment he accesses his personal account, the User is subject to these Terms and Conditions.
3. THE KAOÂ PRODUCTS
3.1 The website www.kaoaofficial.com is aimed at all users who wish to purchase Kaoâ products, from their home or workplace, 24 hours a day, 7 days a week.
3.2 Information on the characteristics of the products can be consulted at www.kaoaoofficial.com.
3.3 Kaoâ reserves the right to modify, at any time, the information, product offer, prices, promotions and commercial conditions, presented on the website www.kaoaofficial.com.
4. MAKING ORDERS ON THE WEBSITE
4.1 To order on www.kaoaofficial.com it is necessary that the User has an e-mail account and that his browser is configured to accept cookies and pop-ups, which will allow him to enjoy all the navigability conditions of the online store Kaoâ.
4.1.1 The User may proceed with the online purchase of products, for which it is necessary that:
a) Find the product (s) you want to purchase;
b) Add the selected product (s) to the "Shopping Cart";
c) Register the User's personal data, which will be integrated in the Kaoâ database under the terms provided for in the Privacy Policy, which include "Delivery Address", "Billing Address", "Payment Method" , telephone number and tax identification number (TIN);
d) Review your order and confirm the order;
4.2 The User will receive an order confirmation email with details regarding the payment method he has selected.
4.3 Your order will be delivered by the logistics operator to the delivery address indicated in the purchase process and with the respective detailed invoice.
4.4 By sending the order form, the User accepts the Purchase Terms and Conditions described at www.kaoa.pt, as well as with the Privacy Policy.
4.5 Kaoâ reserves the right not to accept and cancel orders already confirmed in the following situations:
a) The product is not available;
b) Payment is not made using any of the payment options available on the website www.kaoa.pt;
c) the payment is not confirmed;
d) The billing information is not correct or verifiable;
e) There is an error in the price quote;
f) It is not possible to deliver to the address provided by the User.
5. PRICES
5.1 The prices of products displayed on the website www.kaoaofficial.com include Value Added (VAT). The total VAT payable by the User will be indicated on the invoice to be sent to the user.
5.2 Prices are all quoted in euros (€). Please note that changing the country of delivery may have an influence on prices due to different shipping costs. The customs costs related to the country of delivery of the order will be borne by the customer.
5.3 The prices of products presented on the website are subject to change. Kaoâ reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
5.4 If there is an error in the price of the requested products, Kaoâ or the User may, until the order is dispatched, cancel the order.
5.5 The total price specified at checkout includes shipping country taxes and shipping costs.
5.6 The User must pay only the amount specified in the order confirmation.
6. PAYMENT METHODS
6.1 The User will be able to pay for his purchases through the payment management entity Paypal and through the Multibanco Reference (ATM).
6.2 Kaoâ does not accept any payment method other than those mentioned in the previous point. The User must not attempt to pay by any means other than those specified in the payment methods specified. If you do, we cannot be held responsible for loss of payment or any other damages that may result.
7. SHIPPING COSTS
7.1 Shipping to Portugal costs 5 €.
7.2 Outside Europe, all orders will have an associated shipping cost, which may require the payment of customs fees, according to the country of delivery.
8. DELIVERY
8.1 Kaoâ sends the product(s) ordered by the User, from Monday to Friday, from 9 am to 7 pm, with the exception of holidays, and on the days and times used by the logistics company, to the delivery address indicated by the User.
8.2 Our delivery service does not include an appointment option, so the delivery of the order will be made without prior contact by the carrier, and it is necessary to ensure that someone is at the delivery address.
8.3 Delivery times in Portugal vary between 15-20 working days depending on the item ordered. Kaoâ's ability to respond within these deadlines varies depending on the availability of stock, as well as on promotions, sales and Christmas periods.Each item ordered is created exclusively for that client.
8.4 Kaoâ will inform the User of the unavailability of the ordered product(s), as well as refund the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of the unavailability.
8.5 In the event of the carrier's unavailability to deliver the products on the date indicated, the User will be contacted in order to indicate another delivery date.
8.6 Upon delivery, the User must inspect the packaging in order to check for any damage. If you find that the products are damaged, the User must not accept delivery of the order, which will be returned. The User must report the situation, if possible documented with photographs, through the email hello@kaoaofficial.com and if they agree, Kaoâ will resend the order, at no cost to the User. If the User wishes to cancel the order, the full amount paid will be refunded.
8.7 If you do not receive your order within a maximum period of 90 (ninety) days from the date of payment of the order, please send an email to hello@kaoaofficial.com informing us of the event. After this period, Kaoâ cannot be held responsible for the loss of the order.
8.8 Delivery is deemed to have been made with the signature on the delivery receipt at the agreed upon address.
9. RIGHT OF FREE RESOLUTION
9.1 The User may terminate his contract within 14 (fourteen) days after receiving the order, provided that:
a) The product(s) have not been used;
b) The product(s) keep their original characteristics and labels intact;
c) The product(s) are complete. All material accompanying orders must be returned.
9.2 The User may exercise his right of free termination by sending the Free Termination template or any other unequivocal declaration of termination of the contract to returns@kaoaofficial.com. You can download the Free Resolution template here.
9.3 The costs of returning the order in exercising the right of free withdrawal are borne by the customer.
9.4 Once the returned product has been received, Kaoâ will analyze and confirm the condition of the order and, where applicable, will refund within a maximum period of 15 (fifteen) days the amounts paid by the User included in the order, through the same means used for payment of the order.
9.5 If returned items show signs of use, Kaoâ reserves the right not to accept the return and to refuse refunds.
9.6 The User should note that, if the User's return has been made for reasons other than the justified existence of a defect or non-conformity of the ordered products, Kaoâ will not refund the shipping costs. Therefore, Kaoâ will not reimburse the expenses related to the postage initially borne by the customer for the respective order.
9.7 Please note that these conditions are only valid for orders placed in Portugal. If your order has been placed outside Portugal, please contact us via e-mail retuns@kaoaofficial.com.
10. CANCELLATIONS AND RETURNS
10.1 The User may cancel his order, as long as he requests it through the e-mail returns@kaoaofficial.com before sending it.
10.2 If the order has been received before shipment, we will refund the amounts paid by the User contained in the order, through the same means used for payment of the order, within a maximum period of 15 (fifteen) days.
10.3 If the request has been received after sending it, the rules contained in the previous chapter, relating to the right of free withdrawal, will apply.
10.4 Kaoâ does not offer direct exchanges. The User may opt for a voucher to exchange their order for another item available on the website, being responsible for all costs relating to the new shipment. Please note that orders placed with a voucher and later returned can only receive a new voucher as a refund and have a validity period of 12 months.
10.5 In case the ordered product is found to be defective or other non-conformity, the User may choose to:
a) replace the product;
b) terminate the contract.
10.6 As soon as the User finds a defect or other non-conformity of the product, he must notify us via e-mail returns@kaoaofficial.com, sending supporting photographs.
10.7 Once we receive your email, we will contact you to resolve the issue by consensus.
10.8 In any of the options exercised by the User, pursuant to 10.6, the respective costs will always be borne by Kaoâ.
11. QUALITY
Kaoâ does not sell second-hand, defective or inferior quality products to those existing in the market. The main features of each product shown on www.kaoaofficial.com are found on each product page.
Kaoâ will make every effort to ensure that the colors of products appearing on the website www.kaoaofficial.com are as accurate and realistic as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing accurate colors.
12. COMPLAINTS
In view of the objective of continuous improvement of the services provided, Kaoâ will seek to answer and resolve the complaints presented by the User within 5 (five) working days, via the email hello@kaoaofficial.com.
13. WARRANTY AND AFTER SALES SERVICES
Kaoâ products benefit from the guarantee of compliance provided for in the legislation applicable to the sale of consumer goods.
14. EXCLUSION AND LIMITATION OF LIABILITY
Kaoâ does not guarantee the uninterrupted operation of the website www.kaoaofficial.com, or any of its functionalities, and it may be suspended for maintenance, repair or updates.
Kaoâ will likewise not assume any responsibility for any damages, arising directly or indirectly from force majeure situations that prevent Kaoâ, in any way, from fulfilling its obligations, namely, strikes, network failures electricity, telecommunications services or any other services, fires, floods, impossibility of obtaining products, materials or services, breakdowns, delays by suppliers or carriers and changes in legislation or administrative regulations.
Kaoâ is not responsible for any misuse of the User's access data to the website by third parties, as they are personal and non-transferable.
15. MODIFICATION OF TERMS AND CONDITIONS
Kaoâ reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified by posting the modified Terms and Conditions on the website www.kaoaofficial.com.
16. PROCESSING OF PERSONAL DATA
We ask that you carefully read our Privacy Policy so that you can become aware of the rules and procedures adopted by Kaoâ regarding the treatment of data collected when browsing the website www.kaoaofficial.com and when using the features offered by it, as well as the applicable security and confidentiality measures.
17. PROOF AND FILE
Computer records, kept by Kaoâ under secure conditions, are considered as evidence of communications, orders and payments made between Kaoâ and the User.
18. APPLICABLE LAW
These Terms and Conditions and all emerging disputes that are related to them, including their validity, use of the website or any purchase on the same shall be governed by Portuguese law.
19. ONLINE DISPUTE RESOLUTION
The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes out of court https://webgate.ec.europa.eu/odr/main/index.cfm?event =main.home.chooseLanguage
Lisbon Consumer Conflict Arbitration Center http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center/Tribunal Arbitral http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) http://www.ciab.pt/pt/
CNIACC – National Center for Information and Arbitration of Consumer Conflicts http://www.arbitragemdeconsumo.org/
Coimbra District Consumer Conflict Arbitration Center http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Disputes Information, Mediation and Arbitration Center http://www.consumoalgarve.pt
Porto Arbitration and Consumption Information Center http://www.cicap.pt
European Platform for Online Dispute Resolution https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
20. ELECTRONIC COMPLAINT BOOK
You can use the Electronic Complaints Book to file a complaint. To do so, simply access the Electronic Complaints Book platform here.
21. VALIDITY OF PROMOTIONS
Offers on the website are valid only for the time they are displayed on the website, unless otherwise stated on the website.
